How long do refunds take?

We understand that sometimes things don't go as planned and you may need to exchange or cancel an order. At ShopiOSx, we strive to provide a smooth and satisfactory customer experience. If you find yourself in need of a refund, we're here to help.

Exchanges

If you are initiating an exchange, your refund will be processed once your item has been delivered or returned back to our warehouse. Rest assured, we provide return labels for free to make the process as convenient as possible for you.

You can usually expect your refund within 1 business day after the tracking for the return is marked as delivered to our warehouse. We understand the importance of receiving your refund in a timely manner, and we work diligently to process it as quickly as possible.

Cancellations

If you are not issuing a return and simply need to cancel your order, the refund process may take a bit longer. Credit or debit card refunds are typically processed within 7-14 business days from the refund date. 

We understand that waiting for a refund can be frustrating, and we appreciate your patience as we work to complete the process. Rest assured, we are committed to ensuring that you receive your refund as soon as possible.

Contact Us

If you have any questions or concerns regarding the refund process, we encourage you to get in touch with our dedicated team. Simply send an email to payments@shopiosx.com, and one of our representatives will be happy to assist you.

We value your feedback and are here to provide any additional help you may need. Don't hesitate to reach out to us if you have any further questions or concerns.