My order is ready for pickup
Great news! You’ve placed an order which is now saying "Ready for Pickup". This status means that your order has been processed and the courier is coming to collect/pick up your package within the next 14-48 hours from our Menlo Park warehouse.
Please rest assured that:
- Your contact information is up-to-date so that the courier can reach you easily.
- You are available during the stated timeframe for the pickup.
- Your package is securely packed and ready to go.
If you have any questions or need further assistance, feel free to reach out to us. We're here to help!
Here are a few ways you can get in touch with us:
Phone
You can call our customer support team at 1-800-123-4567. Our agents are available from 9 am to 6 pm, Monday through Friday.
If you prefer email, you can send your queries to support@shopiosx.com. We aim to respond within 24 hours.
Live Chat
For instant help, you can chat with our support team directly on our website. Just click on the Live Chat icon at the bottom-right corner of the page and we'll be there to assist you.
Help Center
If you'd like to explore more self-help options or browse through our comprehensive knowledge base, you can visit our Help Center. We have a wide range of articles and guides that might answer your questions.
- Visit the Help Center: shopiosx.helpsite.com/
We understand that waiting for your order can be an exciting and anxious time. We want to assure you that we are working diligently to ensure a smooth pickup and delivery process. Your satisfaction is our top priority!