ShopiOSx ℠ Support Center

Contact Us
  1. Support
  2. Account
  3. I received a text saying my contact information is invalid

I received a text saying my contact information is invalid

If you’ve received a text from our toll free number saying your contact information is invalid, we encourage you to use the help center to contact us with your updated information or use the live chat widget to speak to a member from our team. We pride ourselves on having the correct information so we can always keep you up to date with your order and minimize disputes. If you’ve received this text, your phone number, email, or address may be incorrect.

Using the Help Center

If you need to update your contact information, the help center is the best way to do so. Follow these steps:

  1. Visit our website and click on the "Help Center" link.
  2. Select the appropriate category that relates to your query.
  3. Choose the specific topic that matches your issue.
  4. Scroll down to find the "Contact Us" section.
  5. Click on the provided link to send us a message.
  6. Provide us with your updated contact information.
  7. Submit your message and wait for our response.

Our customer support team will review your message and update your contact information accordingly.

Using the Live Chat Widget

If you prefer real-time assistance, our live chat widget is an excellent option. Follow these steps to connect with a member from our team:

  1. Visit our website and locate the live chat widget.
  2. Click on the widget to open the chat window.
  3. Enter your name, email address, and a brief description of your issue.
  4. Click on the "Start Chat" button to initiate the conversation.
  5. Explain that you received a text stating your contact information is invalid.
  6. Provide the necessary updated contact information to the agent.
  7. Engage in the conversation and ask any additional questions you may have.

The agent will update your contact information in our system and address any other concerns you may have regarding the text message.

Remember, maintaining the correct contact information is crucial for us to provide you with seamless service. If you need help updating your details, feel free to reach out to us through the help center or live chat widget. Our team is here to assist you!