Can I Get A Refund?

All orders are entitled to a refund within 100 days of their purchased based on our Satisfaction Guarantee. Our store aims to ensure all customers are satisfied with their order, however, we understand things happen & are open to cancel your order in exchange for a full refund or full store credit of your choice.

Customer must provide:

• Screenshot of confirmation email

• Order Number

• Invoice (Sent originally in your confirmation email)

If the customer cannot provide documentation or an order number we will not be able to process a refund.

Refund Requests are handled by our Billing Department promptly in a priority manner.

NOTE: IN PROGRESS ORDERS THAT HAVE ALREADY BEEN ACCEPTED & PROCESSED CAN NOT BE CANCELLED.

If you would like to initiate a refund, or cancel a current order — please reach out to our team via the Contact page, by email at payments@shopiosx.com, phone, or live chat.